Last updated: June 30, 2026
We want you to travel with confidence. Every Axis Luggage purchase is backed by our 100-night trial and 1yr warranty.
100-night trial. Try your luggage for up to 100 nights from the date of delivery. If it isn’t right for you, return it for a full refund. Because it’s a trial, light use is completely fine — we just ask that the item isn’t damaged beyond normal testing and that you include any original accessories, such as packing cubes, the dust bag, or hardware.
How to start a return. Email support@axisluggage.com with your order number and the item you’d like to return, or call us at 903-472-8492. We’ll reply with return instructions. For eligible domestic returns within the trial window, we’ll provide a prepaid return shipping label at no cost to you. International customers are responsible for return shipping unless the item arrived damaged or incorrect.
Refunds. Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear. Refunds are issued in the same currency as your original purchase. If you paid with a buy-now-pay-later provider such as Affirm, your refund is processed back through that provider, and any applicable interest or fees are governed by the provider’s terms.
Exchanges. The fastest way to exchange an item for a different size, color, or model is to return the original for a refund and place a new order. Email us and we’ll help.
1yr warranty. Our 1yr warranty covers manufacturing defects in materials and workmanship for as long as you own the product. If a defect appears, email support@axisluggage.com with your order number and photos, and we’ll repair or replace the item at our discretion. The warranty does not cover normal wear and tear, cosmetic scuffs and scratches from regular use, damage caused by airlines or other carriers, misuse, accidents, or unauthorized repairs. For airline-caused damage, please file a claim with the carrier; we’re glad to help where we can.
Damaged or incorrect items. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or full refund at no cost to you, including shipping.
Non-returnable items. Gift cards and items marked final sale cannot be returned or refunded, except where required by law.
Late or missing refunds. If you haven’t received a refund you’re expecting, first check with your bank or card issuer, since processing times vary. If you’ve done that and still haven’t received it, contact us and we’ll look into it.
Contact us. Axis Luggage,
Add: 375 Private Rd 4035, Marshall, TX 75670
Phone: 903-472-8492
Email: support@axisluggage.com.