Last updated: June 30, 2026
Order processing. Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email when you order and a tracking email once your package ships. Orders placed on weekends or holidays begin processing the next business day.
Shipping rates. We offer free standard shipping on all orders over $100. Orders under $100 are charged a flat standard shipping rate, calculated and shown at checkout before you pay. Where available, expedited shipping options are priced at checkout based on your destination.
Delivery estimates. After processing, estimated delivery times are 3–7 business days for domestic standard shipping, 2–3 business days for domestic expedited, and 7–21 business days for international orders, depending on destination and customs. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, or peak-season volume.
Order tracking. Once your order ships, we’ll email you a tracking number. Please allow 24–48 hours for tracking to begin updating after you receive it. If your tracking hasn’t updated after that window, reach out and we’ll check on it for you.
International orders, customs, and duties. For international orders, import duties, taxes, and customs fees may apply on delivery. These charges are set by your local customs authority and are the responsibility of the recipient. We cannot predict or refund these fees, and we cannot mark shipments as gifts or declare them below their actual value.
Incorrect or incomplete addresses. Please double-check your shipping address at checkout. We are not responsible for orders sent to an address entered incorrectly. If a package is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange reshipment, and additional shipping charges may apply.
Lost or damaged in transit. If your tracking shows delivered but you can’t locate your package, or your order arrives damaged, email support@axisluggage.com within 7 days of the delivery date with your order number, or call 903-472-8492. We’ll work with the carrier to resolve it and make it right.
Shipping delays. Occasionally, factors outside our control — such as carrier backlogs, severe weather, or high-volume periods — cause delays. We’ll keep you informed and do our best to get your order to you as quickly as possible.
Address changes. If you need to change your shipping address after ordering, contact us as soon as possible. We can usually update it before the order ships, but once a package is in transit we’re unable to reroute it.
Questions. For anything about shipping or your order status, our team is here to help during business hours, Monday through Friday.
Contact us. Axis Luggage, 375 Private Rd 4035, Marshall, TX 75670 · 903-472-8492 · support@axisluggage.com.